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Frequently Asked Questions (FAQ)

Misericórdias Saúde offers a variety of advantages when subscribing to its Health Plans, allowing you to save on Health and Wellbeing Services whenever you need them. Our Health Plans have no waiting periods, which means you can enjoy all the benefits immediately, without restrictions on use.

GETTING STARTED

Take advantage of immediate!

Soon after subscribing you will receive an email to reset your password and access your Customer Area, allowing you to have immediate access to your Virtual Card and enjoy all the services and benefits associated with your Plan Health.

You will also receive a welcome email where you will find attached the General Conditions of Membership as well as the General Terms and Conditions of Use. The Contractual Conditions of your Health Plan will also be sent later by email.

Although you have immediate access to your Virtual Card (Website and App), you can request the physical card in your Customer Area at: www.misericórdiasaude.pt (for an additional payment of €2).

Log in to your Customer Area, using the credentials you defined, using the link sent by email and manage your Health Plan wherever you are and when it suits you best.

With Misericórdias Health Plans, take advantage of agreed prices from more than 31.000 providers. We have brought together the most prestigious and reputable Partners in Mainland Portugal and the Islands to ensure you quality and variety in our services.

Medical Network

Wellbeing Network

Mental Health Online

Nutritional Health

Dental Health

Animal Health

The entire Misericórdia Health Provider Network is accessible here, where you can carry out the search in several ways:

Name of Provider;

Location, Street, Zip Code or share your location;

Specialty of the consultation/exam.

As soon as you sign up for your Misericórdias Health Plan, the associated services and privileges will soon become available. Your Credential/Virtual Card is automatically activated at the time of registration.

Use is immediate and there is no grace period.

IMPORTANT: Confirm in your Customer Area the contractual conditions mentioned in the email you received after registering.

The contractual clauses of your Misericórdias Saúde Plan will be sent via email within 48 hours.

If your documentation does not arrive within the week after joining, do not hesitate to call Customer Service +351 211 453 031 (call to the national landline network).

Use our online search to select the provider you want.

Once you select the partner, you will have access to their location and contacts, where you can dial directly depending on their availability. At any time, you can contact Customer Service to help you choose a provider, but scheduling the appointment or exam must always be done by the customer.

Discover here the most suitable Health Provider nearby.

Search easily and conveniently between. the more than 31.000 Providers in our Health Network.

Misericórdias Health Plans are comprehensive answers that include all medical specialties, whether in our Medical Network, Dental Network or Wellbeing Network. Take advantage of prices agreed with more than 31.000 Providers.

See all Services and Specialties:

Consultations of different specialties
Including Urgency/Continuous Care
Dermatology
Otorhinolaryngology Home Care
Pneumology Ultrasounds
Dental Health Homes and Assisted Living
Radiotherapy Endoscopies
Physical and Rehabilitation Medicine Hearing Products and Services
X-ray Gynecology and Obstetrics
Nursing Services Orthopedic Products and Services
Magnetic Resonance Imaging Immunoallergology
Exams and Treatments Optical Products and Services
Clinical analysis Mammogram
TAC Health and Wellbeing Services
Pathologic anatomy Nuclear medicine
Rheumatological Techniques Nutricional Health
Biopsies Mental Health
Inpatient/Hospitalization Orthopedic Products and Services
Immunoallergology Complementary means of diagnosis
Cardiology Osteopathy
Births Vascular Therapy
Vascular surgery Neurophysiology
Technical Aid and Hospital Material Podiatry
Colonoscopies Ophthalmology
Prosthetics and Orthoses Speech therapy
Always check that the procedure/treatment/medical examination is agreed with the chosen Provider and/or Clinical Staff. Discounts apply on the RRP of the procedure/treatment/medical examination and are not cumulative with any other discounts and/or promotions from the Provider.

When selecting the Provider for your consultation/exam, you must call them and indicate that you are a Misericórdias Saúde Client. Only the provider will be able to indicate the amounts to be paid on the day of the consultation/exam.

On the day of the consultation/exam, it is essential to present the Misericórdias Saúde Card as well as another valid identification document, so that the respective discount is applied, without refund.

The cost of the consultation/exam may vary according to the Provider. If any extra procedures are necessary during the consultation/exam, the value stated may change. You should always confirm that the chosen provider is part of the Misericórdias Saúde Medical Network.

We suggest checking our reference prices.

Please note that the prices mentioned are merely indicative. To check exact prices for medical procedures, you must contact directly the Misericórdias Saúde Provider who will provide you with the service.

Misericórdias Health Plans do not provide for reimbursement of medical expenses, therefore, to fully benefit from the privileges of being a Misericórdias Saúde Client, you must always choose a Provider belonging to our Medical Network.

Video consultation is a free General and Family Medicine service, which is transversal to the Misericórdias Saúde Essencial Plan, the Misericórdias Saúde + Plan and the Misericórdias Family + Plan, which allows a video connection with a specialized and reliable medical professional for guidance in case of of acute or chronic illness.

If you are a parent or guardian and are unsure about a potential health problem in your child or ward, but are not sure whether you should call a doctor at home or go to the doctor hospital, a licensed doctor from our partner can assess the situation.

If you start to feel flu-like symptoms (fever, chills, body aches), you can chat with one of our partner doctors by video.

If you are a patient with a chronic illness, the doctor can prescribe the necessary medications or refer you to a specialist without having to leave your home, as the prescription is sent to you electronically.

The Video Consultation Service is simple, practical, accessible 24/7 and has no restrictions on use. Regardless of where you are, contact Misericórdias Saúde.

To use the service, follow these steps:
  1. Enter your Misericórdias Saúde Customer details and select the desired option.
  2. If you are sick and need a doctor:
    • Call to Misericórdias Saúde at 211 453 030 (call the national landline) to schedule a Videoconsultation;
    • Our partner coordinates the scheduling;
    • You receive an SMS or Email message to confirm the Videoconsultation;
    • The Videoconsultation is carried out.
    • After the consultation, you receive a link to evaluate our partner's service

The issuance of prescriptions is carried out through a partner digital platform, with prescriptions being sent to your registered email address or to your cell phone number, via SMS. If you want the recipe to be sent to other contacts, you can request it, as long as you inform the respective partner in advance. To issue a prescription, it is essential that you have your Unified Health System User number (number located on the right on the back of the Citizen Card).

The PEM system (Medical Electronic Prescription) is used, so you can immediately receive your prescription on your cell phone or smartphone, which can be picked up at any pharmacy, just like a traditional prescription.

- Subsequent assessment of clinical situations already analyzed in a face-to-face consultation

- Update of medical prescription

- Colds and flu

- Upper respiratory tract infections (pharyngitis and ear infections)

- Allergies (sneezing and atopic dermatitis) and rhinosinusitis (rhinitis and sinusitis)

- Gastroenteritis

- Heartburn (reflux)

- Urinary infections

- Fungi and onychomycosis (nail fungus)

- Musculoskeletal pain (including back pain)

- Traveler's medicine (consultation for those who are going to travel)

- Medication adjustment for chronic illness (diabetes and thyroid disease)

The patient must have recent laboratory tests to share with the doctor.

- Review of clinical conditions already seen in a face-to-face consultation

- Fever

- Cough

- Sore throat

- Vomiting and diarrhea

- Cold

- Screening by pedopsychiatry

The medical partners of Rede Misericórdias Saúde DO NOT PROVIDE emergency medical services. In an emergency situation or when you believe there is a risk to your life, contact 112 immediately.

Protection Total Plus (Group Personal Accidents) is Group Personal Accident insurance that guarantees, under the contracted terms and conditions and up to the limits established in the Particular Conditions, the payment of capital, subsidies and reimbursement of expenses, in the event of a personal accident suffered by the Insured Persons, during the insured period, as established in the coverage expressly contracted in the Particular Conditions.

This insurance is marketed by Real Vida Seguros, S.A., with headquarters at Avenida de França, 316 - 5.º, Edifício Império, 4050-276 Porto, which is under the supervision of the Insurance and Pension Funds Supervisory Authority. Information and registration details available at www.asf.com.pt registered with the Commercial Board of Porto Pessoa Coletiva no. 502 245 140 • Share Capital € 20.000.000,00.

Does not exempt you from consulting legally required pre-contractual and contractual information.

You can consult the insured risks in Protection Total Plus (Personal Accidents Group)

The Personal Accident Protection of the Misericórdias Saúde Family + Plan ceases when one of the following events occurs:
  1. Death;
  2. On the date on which turns 69;
  3. Lack of payment;
  4. If the Misericórdias Saúde Family + Plan is cancelled;
Note: the maximum compensation limits stipulated renew the each annuity;

All risks resulting from accidents that occur before the activation date of Protection Total Plus (Personal Accidents Group), included in the Misericórdias Family + Plan, are excluded, as are the risks specified in the applicable pre-contractual and contractual documentation.

The duration of your Misericórdias Saúde Plan is flexible and adjusted to your needs. Unlike many Health Plans that require a long-term commitment or a loyalty period, our plan does not require any loyalty on your part.

This means that there is no defined minimum or maximum term for your flat. You can choose to keep it for as long as you think is necessary for you and benefit from our range of services. This way, we are able to provide greater flexibility and adaptability to your lifestyle and health needs.

Of course, it is possible to make adjustments to the Beneficiaries at any time, however, to include new Beneficiaries, the plan must be active and without any outstanding debt.

Please note that there is a limit of 6 Beneficiaries.

To make this modification, simply contact our Customer Service.

There is no requirement that the Beneficiaries have the same residence as the contract holder.

You can make these changes (such as address, bank card, among others) through your Customer Area.
However, you can always contact our Customer Service at 211 453 031 (call the national landline) and request the desired change.

To be part of the Misericórdias Saúde Health Plans, simply call 211 453 030 (call to the national landline network), via WhatsApp (211 453 031) or click here so that we can establish contact with you.

All adults can be holders of a Misericórdias Health Plan, as there is no exclusion of any kind, either due to age or pre-existing medical conditions. The Plan Holder must be over 18 years old, but beneficiaries do not share this or any other restrictions, and can therefore take advantage of all the Advantages of Misericórdias Health Plans.

Misericórdias Saúde Health Plans can cover between 1 and 6 beneficiaries per contract.

In Misericórdias Health Plans, there are no waiting periods. Even before receiving your physical card, if you request it, you have access, from the day you sign up, to a Credential/Virtual Card, which allows you to immediately use your new Health Plan.

No. Your monthly fee is FIXED and your age will not influence the amount to be paid.

It is not necessary to fill out any health questionnaire to join Misericórdias Saúde Health Plans.

Misericórdias Saúde Health Plans offer robust protection for Personal and Family Health, helping to cover gaps and delays in access to the National Health Service.

You will have access to comprehensive coverage for a variety of medical services, including consultations, exams, treatments and surgeries, providing you and/or your family with peace of mind.

You will have access to an extensive network of healthcare providers, the which allows you to choose from a variety of health professionals and services.

You will be able to easily use the health services covered by Misericórdias Saúde Health Plans, without complications or excessive bureaucracy.

You will be able to benefit from reduced costs for health services covered by Misericórdias Saúde Health Plans, helping to reduce the financial impact of personal medical expenses.

You will have access to the most technological health plan, with the only APP that takes care of your health plan and has integrated payments, where employees can have control of their expenses in one unique place!

Misericórdias Saúde Health Plans are comprehensive solutions that encompass all Medical Specialties. Regardless of whether you use our Health Network, Dental Network or Wellbeing Network, you will enjoy adjusted prices across a Network of more than 31.000 Providers with up to 60% Discount

Check out all s here. Services and Specialties available:

  • Consultations of various Specialties, including Emergency Room/Continued Care Service
  • Dental Health
  • Physical medicine and rehabilitation
  • Nursing services
  • Examinations and treatments
  • Clinical analysis
  • Pathological anatomy
  • Biopsies
  • Cardiology
  • Vascular surgery
  • Colonoscopies
  • Dermatology
  • Ultrasonography
  • Endoscopies
  • Gynecology and obstetrics
  • Immunoallergology
  • Mammography
  • Nuclear Medicine
  • Complementary means of diagnosis
  • Vascular therapy
  • Neurophysiology
  • Ophthalmology
  • Otorhinolaryngology
  • Pneumology
  • Radiotherapy
  • X-ray
  • Magnetic resonance imaging
  • Nursing services
  • CT scan
  • Rheumatological techniques
  • Inpatient / Hospitalization
  • Births
  • Technical support and hospital supplies
  • Prosthetics and orthoses
  • Home care
  • Homes and Assisted Living
  • Hearing Products and Services
  • Orthopedic Products and Services
  • Optical Products and Services
  • Health and Wellness Services
  • Nutritional Health
  • Osteopathy
  • Online Mental Health
  • Podiatry
  • Speech Therapy

Health insurance manages the risk of its clients, defining the cost of the premium based on the individual's medical history, age and background.

Misericórdias Health Plans are accessible to everyone, without age restrictions, limitations or exclusions.

The Misericórdias Saúde Plan can be a complement or even an alternative to your health insurance, offering benefits that are sometimes not covered by your health insurance. Contact us and we will carry out a personalized simulation according to your needs!